FAQs

Everything you need to know about ordering, using & caring for natural stone

This FAQ section answers common questions about products, delivery, bespoke stone services, technical guidance, and care. It is designed to support both domestic customers and trade professionals. If you can’t find the information you need, our knowledgeable team is always happy to help.

Bespoke Stone

What is bespoke stone?

What bespoke stone products can you manufacture?

Can you work from drawings or technical plans?

What are the typical lead times for bespoke stone?

Can bespoke stone be returned?

Delivery

Do you deliver across the UK?

How is stone delivered?

Can deliveries be tracked?

Can you support phased or bulk deliveries for large projects?

Returns & Refunds

Can stock stone products be returned?

How long do I have to notify you of a return?

Can I exchange stone instead of returning it?

Are bespoke stone products refundable?

Technical Guidance, Datasheets & Installation

For more information on specific stone, see our Technical Guidance page.

What information is included in technical datasheets?

Who are technical datasheets designed for?

What technical guidance do you provide?

Is your technical guidance suitable for professional installers?

Do you offer installation services?

Product Care & Maintenance

How should I care for natural stone paving?

Do I need to seal natural stone?

How do I manage colour variation in natural stone?

Trade & Professional Questions

Do you supply stone for commercial and large-scale projects?

Can you provide batch control for large orders?

Can bespoke stone be produced to tight tolerances?

Domestic & Home Project Questions

Can I order bespoke natural stone for a home or garden project?

How do I choose the right stone for my project?

Should I order extra stone to ensure I don’t run out?

General Support

Can I speak to someone before placing an order?

What should I do when my delivery arrives?

Looking for further support?

If you can’t find the answer you’re looking for, our team is always happy to help with technical queries, bespoke requests, or project-specific guidance.

01579 308234 

sales@caradon.co.uk

Contact Form